BlackBerry Enterprise Server: Users Not Receiving Messages to Handheld After Mailbox Move
Users Not Receiving Messages to Handheld After Mailbox Move
BlackBerry server maps user mailboxes by using a process called worker treads. Blackberry version [4.0.4.5], is capable of mapping worker treads back to a user mailboxes when a mailbox gets moved to a different store by scanning the GAL for changes in the Server DN.BES users may not receive messages to their handheld device after a mailbox move .
After mailbox move the BES server should pick up the new mailbox location and start sending again within 15min.
The only thing you have to watch is moving the BES service account mailbox, Also be sure the BES service account has the appropriate permissions on the new Exchange server Information Store before you start moving user mailboxes, full send as/receive as. I would suggest moving the user mailboxes and then the service account
To move user mailboxes:
Move them as you normally would, use the Exchange mailbox move wizard.
RIM suggests you run the mailbox cleanup utility on the BES server after mailbox move
Restart BES Services:
* Mailbox move within the same server are not updated by BES and messages are not received by BB devices until BES services are restarted. This is because BES scans user’s mailboxes for changes in the Server DN. Since mailboxes are moved within the same server, BES is unaware of the mailbox move.
Using Cleanup Utility:
* Run C:\Program Files\Research In Motion\Blackberry Enterprise Server\Utility\handheldcleanup -u
Move BB Service Account:
* Log in to Blackberry Enterprise Server as the blackberry system account
* Stop all Blackberry Enterprise Server services
* Move the blackberry system mailbox to Exchange 2003
* On the blackberry Server: Go to Start-> Programs-> Blackberry Enterprise
* Server-> Edit the MAPI Profile for the Blackberry Server
* Type “new Exchange server name” in the Microsoft Exchange Server field
* Type “blackberry service account name” in the Mailbox field
* Run Handheld Cleanup utility on BES Server “C:\Program Files\Research In Motion\Blackberry Enterprise Server\Utility\handheldcleanup -m”
* Start Blackberry Enterprise Server service
on December 13th, 2009 at 6:15 pm
Thank you! The instructions I was following for using the handheld cleanup utility were a little vague, and this article helped. Also, my next step was to movethe besadmin mailbox, which you also covered. Great article, thanks again.