Troubleshooting BlackBerry Calendar Issues
Calendar entries on BB device different from Outlook’s
You will need to re sync BB calendar: To do that
1. On the Blackberry device, go to Calendar
2. Press on Options button
3. Change Wireless Synchronization to No and save the option
4. Than Open Blackberry Desktop Manager run Backup and Restore.
5. Press on the advanced button, In the right hand window, find Calendar, select it and click on Clear.
6. Repeat steps 1-3 on step 3 instead disabling wireless synchronization set it to Yes
How to force calendar synchronization on BlackBerry/BES
One of the major features in BES sp6/ BlackBerry Enterprise Server for Microsoft Exchange – 4.1.6 is Calendar Synchronization Tool.
The blackberry calendar synchronization tool can be found on setup installation Media/Download under tools folder, the file name is TraitTool.exe
Before running TraitTool.exe please read the following documentation
Examples on how to run TraitTool.exe
Turning on the BlackBerry Calendar Synchronization Tool for all users
TraitTool -global -trait SmartSyncEnable -set true
Configuring the BlackBerry Calendar Synchronization Tool to run on weekdays for all users
TraitTool -global -trait SmartSyncSchedule -set Weekdays
Configuring the BlackBerry Calendar Synchronization Tool to check calendar entries 3 days in advance for all users
TraitTool -global -trait SmartSyncDays -set 3
Configuring the BlackBerry Calendar Synchronization Tool to run at 10:00 PM for all users on the messaging server SERVER01
TraitTool -server SERVER01 -trait SmartSyncTriggerHour -set 22
Configuring the BlackBerry Calendar Synchronization Tool to run at 11:00 PM for all users on the messaging server SERVER02
TraitTool -server SERVER02 -trait SmartSyncTriggerHour -set 23
Configuring the BlackBerry Calendar Synchronization Tool to correct calendar synchronization errors for a specific user
TraitTool -user scott_wyatt@test.rim.com -trait SmartSyncSendUpdate -set true
Wrong time on Blackberry Calendar Entries
This is most likely caused by either your Blackberry, your Computer or BES server is being set to the wrong time zone.
How to check your computers time zone:
Double Click on the Clock on your start bar.
Click on the Time Zone tab.
Verify that your time zone is set correctly.
On the Blackberry:
Select Options.
Select Data and Time.
Verify that your time zone is set correctly.
The problem also may be related to DST you will need to configure those settings or you BES server , Exchange server and local PC/Laptop.
Steps required on Microsoft Exchange: The guide
Steps Required on BES server: The guide
Additional Blackberry DST tools
DST Repair Tool
Fix Blackberry Duplicate Calendar Entries issue
1. Go to the calendar.
2. Click on one of the duplicate entries.
3. Press the menu button in order to open appointment details
4. Scroll down and there’s an option called recurrence, just change it to no recurrence
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