• Wipe BB Device
  • Go to Options
  • Select Security Options.
  • Select General Settings
  • Click the Menu key
  • Select Wipe Handheld
  • Click Continue
  • Type “blackberry”. All the data on the BlackBerry device is erased.
  • Activate blackberry
    • Go to Options > Enterprise Activation, Options > Advanced Options > Enterprise Activation,
    • or Settings > Options > Advanced Options > Enterprise Activation
    • Type the appropriate email address and activation password.
  • Check That can send receive message
  • Verify that Wireless Address Book synchronization is enabled on your Blackberry handheld:
    • On the handheld Home screen, select the Address Book.
    • In the Address Book, click the trackwheel or trackball and select Options.
    • If on the Options screen Wireless Synchronization is set to NO, click the trackwheel (or trackball on some models) and select Change Option. Select YES.
    • Click the trackwheel/trackball and select Save.
  • Once you have completed the action, reactivate the Wireless Address Book on the device:
    • In the Address Book, click the trackwheel/trackball and select Options.
    • Click the trackwheel/trackball and select Change Option. Select YES for Wireless Synchronization.
    • Click the trackwheel/trackball and select Save.
  • Check that calendar is synchronized If Not
    • Go to "Calendar"
    • Go to "Options"
    • Verify "Wireless Synchronization" set to "Yes"

    Note: When activating new /wiped device messages are been synced with the following criteria
    older than 7 days and not more than 350 messages are forwarded to the device.
    This a default setting of the BlackBerry Server and can be modified on BES Server.

    If enterprise activation fails on any step, please refer to the following articles: