Usually this error message appears in BES server Application Log and has been followed by messages like.
[SERVICE_RELAY_SESSION:xxxxxxxx] Relay Ping Response not received
[SRP] DispatcherSRP Connection dropped, Error=0
[SRP] Ping Response not received
[SERVICE_RELAY_SESSION:S30268090:017339d0] Too many relay ping failures – dropping connection. Failures: 10
Such errors may prevent normal BES server functionality . There are various symptoms
You may experience issues with activation, address book lookup, email delivery.
Usually errors are been as result of bad network connectivity:
- Network adapter drivers
- FW on BES server or corporate firewall : Set monitoring to tcp port 3101
- Ping your xx.srp.blackberry.com
Restart your blackberry services.