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Select Options

Select Security Options

Select General Settings

Press the Menu key and then select Wipe Handheld

A warning pop-up window will appear. Press Continue
( Don’t mark “Include third party applications”
It will delete all application you installed and return device to factory defaults)

Enter the word Blackberry in the pop-up window that just appeared

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• Wipe BB Device

• Go to Options
• Select Security Options.
• Select General Settings
• Click the Menu key
• Select Wipe Handheld
• Click Continue
• Type “blackberry”. All the data on the BlackBerry device is erased.

• In the Address Book, click the trackwheel/trackball and select Options.
• Click the trackwheel/trackball and select Change Option. Select YES for Wireless Synchronization.
• Click the trackwheel/trackball and select Save.

• Go to "Calendar"
• Go to "Options"
• Verify "Wireless Synchronization" set to "Yes"

Note: When activating new /wiped device messages are been synced with the following criteria
older than 7 days and not more than 350 messages are forwarded to the device.
This a default setting of the BlackBerry Server and can be modified on BES Server.

If enterprise activation fails on any step, please refer to the following articles:

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To fix that you need to open BES manager on your blackberry server.

1. Select servername_MDS-CS_1
2. Select the Connections Tab and click Edit Properties
3. Under General navigate to Flow Control
4. Change Maximum KB/Connection settings to 1024
5. Restart the Blackberry MDS Connection Service

That should solve BB Error 413 errors

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You may see this error when you try to accept recurrence meeting ,which time was been updated.

To resolve this issue:

1. On the BES Server, click Start > Run and type regedit.
2. Navigate to the following registry HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Options\Calendar.
3. Right-click the Calendar folder and click New > DWORD Value.
4. Type DisableMeetingRegeneration and press ENTER.
5. Double-click the new key and type 1 in the Value data field of the Edit String screen.
6. Click OK and close the Registry Editor.

Go to your device and delete BIS CICAL service book

To delete CICAL on BB device go to Settings–>Advanced Options –> Service Books
Locate BIS CICAL and delete it.

Than go to your BlackBerry Enterprise server , right click on user and pres “Resend Service Book”

Restart your device and meeting accepts should start working.

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I had this issue on one of our users, and the solution was to Delete BIS CICAL Service Book on BB device and resend Service Book from BES server.

To delete CICAL on BB device go to Settings–>Advanced Options –> Service Books
Locate BIS Cical and delete it.

Than go to your BlackBerry Enterprise server , right click on user and pres “Resend Service Book”

Restart your device and meeting accepts should start working.

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In order to export Black Berry users you will need 3d party software.
I use Query Expres

So download Query Expres

Run it.
Select BES server Name and Authentication method

On the left pane under database select BESMgmt
On the right past the following query
——
select
DisplayName,
PIN,
PhoneNumber,
IMEI,
ModelName
FROM vUserConfigStats
—-

And press Run button.

That will query BES server SQL for list of users . IMEI, BB Model and Phone Number

Press on file>save query results to save exported user list to CSV.

Now you can easily view the list in excel

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To set Out of office vi Black Berry .

• Go to Messages
• Click the wheel and select Options
• Navigate to  Email Settings.
• Scroll down to Use Out Of Office Reply and change it to Yes.
• This will display a space under the line where you can compose your OOO message.

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They are certain ways to clean BB memory and I’ll describe few of them here.

Method 1 is to delete unused languages ( frees the most amount of space, up to 13 mb)

• Scroll to and select the Settings icon.
• Select the Options icon.
• Select Advanced Options.
• Select Applications.
• Scroll to and highlight each of the unused languages under the Input Support and Language and Input Support subheadings.
• Press the Menu key.
• Select Delete.
• When prompted to Restart select No until all unused languages are deleted.
• Reset the BlackBerry Device.
• NOTE:The same task can be performed via BB instalation wizzard.
  

Method 2 is to delete sample video 2.2mb

• Scroll to and select the Settings icon.
• Select the Options icon.
• Select Advanced Options.
• Select Applications.
• Scroll to and highlight “Blackberry Sample Video”.
• Press the Menu key.
• Select Delete.
• When prompted to Restart select Yes.
• Reset the BlackBerry Device.

Method 3 is to reduce memory alocated to media

• Scroll to Media icon and select it.
• Navigate to  Pictures .
• Select the Device Memory.
• Press on Menu key, select Options.
• Change the Device Memory Limit to 12MB.
• Press the Menu key, and select Save.
• Reset the BlackBerry Device.

Method 4 is to reduce Calendar Appointments range to 60 days or less

• Scroll to calendar item and select it.
• Presson the Menu key, than select Options.
• Scroll to  Keep Appointments and select it.
• Select the desired amount of time to keep appointments – 30 for example.
• Press on the Menu key and select Save.
• Reset the BlackBerry Device.

Method 5 is to reduce the amount of time messages are kept on the BB device.

• Scroll to  Messages icon and select it.
• Press the Menu key, and select Options.
• Navigate to  General Options.
• Scroll  Keep Messages and select it.
• Select the desired amount of time to keep appointments.
• Press on the Menu key, and select Save.
• Reset the BlackBerry Device.

Method 6 is to BB Browser Clear Cache and Cookies

• Scroll to  Browser or Media Net icon and select it.
• Press the Menu key.
• Select Options.
• Select Cache Operations.
• Select Clear History.
• Reset the BlackBerry Device.

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You may receive “HTTP Error 503: Service Unavailable” error when you are using Black Berry browser.

If your BlackBerry Mobile Data System (BlackBerry MDS) service is not enabled on your BlackBerry Enterprise Server or for your BlackBerry device user account.

Resolution 1

Enable MDS Service on you BES Server by completing the following steps:

1. Go to Server Configuration tab.
2. Expand Service Control & Customization.
3. Click BlackBerry MDS Connection Service.

Enable the BlackBerry Mobile Data System for the BlackBerry device user account by complete the following steps:

1. Click the User Configuration tab.
2. Select the BlackBerry device user account.
3. Expand Service Access and clickEnable Connection and Collaboration Services.

Resolution 2

1. On your BB device ,go to Options
2. Click Advanced Options.
3. Click Browser and select Internet Browser on first tow options (Default browser configuration and Default MDS browser configuration).
4. Display the menu and select Close.

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Default “delay” for pushing software with “Software Configurations delivery” is set up to 4 hours.

You can change this value and speed up the process by editing AppProvisionsPollInterval registry value on BB server

• Open registry editor by going start>run>regedit
• Find HKEY_LCOAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\BlacikBerry IT Admin Server\
• Add DWORD value “BlackBerry Polling Service”
• Set decimal number of minutes 90 or 60
• Restart BES server services

Note: Within a production environment, avoid seting this key lower than one hour (60minutes).

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