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• Wipe BB Device

• Go to Options
• Select Security Options.
• Select General Settings
• Click the Menu key
• Select Wipe Handheld
• Click Continue
• Type “blackberry”. All the data on the BlackBerry device is erased.

• In the Address Book, click the trackwheel/trackball and select Options.
• Click the trackwheel/trackball and select Change Option. Select YES for Wireless Synchronization.
• Click the trackwheel/trackball and select Save.

• Go to "Calendar"
• Go to "Options"
• Verify "Wireless Synchronization" set to "Yes"

Note: When activating new /wiped device messages are been synced with the following criteria
older than 7 days and not more than 350 messages are forwarded to the device.
This a default setting of the BlackBerry Server and can be modified on BES Server.

If enterprise activation fails on any step, please refer to the following articles:

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To fix that you need to open BES manager on your blackberry server.

1. Select servername_MDS-CS_1
2. Select the Connections Tab and click Edit Properties
3. Under General navigate to Flow Control
4. Change Maximum KB/Connection settings to 1024
5. Restart the Blackberry MDS Connection Service

That should solve BB Error 413 errors

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You may see this error when you try to accept recurrence meeting ,which time was been updated.

To resolve this issue:

1. On the BES Server, click Start > Run and type regedit.
2. Navigate to the following registry HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Options\Calendar.
3. Right-click the Calendar folder and click New > DWORD Value.
4. Type DisableMeetingRegeneration and press ENTER.
5. Double-click the new key and type 1 in the Value data field of the Edit String screen.
6. Click OK and close the Registry Editor.

Go to your device and delete BIS CICAL service book

To delete CICAL on BB device go to Settings–>Advanced Options –> Service Books
Locate BIS CICAL and delete it.

Than go to your BlackBerry Enterprise server , right click on user and pres “Resend Service Book”

Restart your device and meeting accepts should start working.

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I had this issue on one of our users, and the solution was to Delete BIS CICAL Service Book on BB device and resend Service Book from BES server.

To delete CICAL on BB device go to Settings–>Advanced Options –> Service Books
Locate BIS Cical and delete it.

Than go to your BlackBerry Enterprise server , right click on user and pres “Resend Service Book”

Restart your device and meeting accepts should start working.

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In order to export Black Berry users you will need 3d party software.
I use Query Expres

So download Query Expres

Run it.
Select BES server Name and Authentication method

On the left pane under database select BESMgmt
On the right past the following query
——
select
DisplayName,
PIN,
PhoneNumber,
IMEI,
ModelName
FROM vUserConfigStats
—-

And press Run button.

That will query BES server SQL for list of users . IMEI, BB Model and Phone Number

Press on file>save query results to save exported user list to CSV.

Now you can easily view the list in excel

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You may receive “HTTP Error 503: Service Unavailable” error when you are using Black Berry browser.

If your BlackBerry Mobile Data System (BlackBerry MDS) service is not enabled on your BlackBerry Enterprise Server or for your BlackBerry device user account.

Resolution 1

Enable MDS Service on you BES Server by completing the following steps:

1. Go to Server Configuration tab.
2. Expand Service Control & Customization.
3. Click BlackBerry MDS Connection Service.

Enable the BlackBerry Mobile Data System for the BlackBerry device user account by complete the following steps:

1. Click the User Configuration tab.
2. Select the BlackBerry device user account.
3. Expand Service Access and clickEnable Connection and Collaboration Services.

Resolution 2

1. On your BB device ,go to Options
2. Click Advanced Options.
3. Click Browser and select Internet Browser on first tow options (Default browser configuration and Default MDS browser configuration).
4. Display the menu and select Close.

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Default “delay” for pushing software with “Software Configurations delivery” is set up to 4 hours.

You can change this value and speed up the process by editing AppProvisionsPollInterval registry value on BB server

• Open registry editor by going start>run>regedit
• Find HKEY_LCOAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\BlacikBerry IT Admin Server\
• Add DWORD value “BlackBerry Polling Service”
• Set decimal number of minutes 90 or 60
• Restart BES server services

Note: Within a production environment, avoid seting this key lower than one hour (60minutes).

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BlackBerry Enterprise Server administration account must have the following permissions (Send As, Receive As, and Administer Information store) at the server level:

1. Go to Microsoft Exchange System Manager.

2. Expand Administrative Groups.

3. Right-click on the Exchange Server(s) that will be hosting the BlackBerry users’ mailboxes.

4. Click Properties.

5. Click the Security tab.

6. Click Add.

7. Select the BlackBerry Enterprise Server administration account.

8. In the Permissions window, mark with “v” Send As, Receive As, and Administer Information store permissions are granted.

Grant Send As, Receive As, and Administer Information store permissions at the mailbox tore level:

1. Select the mailbox store(s) for the Exchange Server(s) that will be hosting BlackBerry users’ mailboxes.

2. Click Properties.

3. Click the Security tab.

4. Select the Allow inheritable permissions from parent to propagate to the object option.

5. In the Permissions window, verify that Send As, Receive As, and Administer Information store permissions are granted.

Grant Send As, Receive As, and Administer Information store permissions at the public folder store level:

1. Open the Microsoft Exchange System Manager that is installed on the server(s) where the BlackBerry users’ public folder store resides.

2. Expand Administrative Groups.

3. Expand Servers and storage groups.

4. Right-click on the public folder store that will be hosting the BlackBerry users’ folders.

5. Click Properties.

6. Click the Security tab.

7. Click Add.

8. Select the BlackBerry Enterprise Server administration account.

9. In the Permissions window, verify that Send As, Receive As, and Administer Information store permissions are granted.

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Calendar entries on BB device different from Outlook’s

You will need to re sync BB calendar: To do that
1. On the Blackberry device, go to Calendar
2. Press on Options button
3. Change Wireless Synchronization to No and save the option
4. Than Open Blackberry Desktop Manager run Backup and Restore.
5. Press on the advanced button, In the right hand window, find Calendar, select it and click on Clear.
6. Repeat steps 1-3 on step 3 instead disabling wireless synchronization set it to Yes

How to force calendar synchronization on BlackBerry/BES
One of the major features in BES sp6/ BlackBerry Enterprise Server for Microsoft Exchange – 4.1.6 is Calendar Synchronization Tool.
The blackberry calendar synchronization tool can be found on setup installation Media/Download under tools folder, the file name is TraitTool.exe
Before running TraitTool.exe please read the following documentation
Examples on how to run TraitTool.exe
Turning on the BlackBerry Calendar Synchronization Tool for all users
TraitTool -global -trait SmartSyncEnable -set true
Configuring the BlackBerry Calendar Synchronization Tool to run on weekdays for all users
TraitTool -global -trait SmartSyncSchedule -set Weekdays
Configuring the BlackBerry Calendar Synchronization Tool to check calendar entries 3 days in advance for all users
TraitTool -global -trait SmartSyncDays -set 3
Configuring the BlackBerry Calendar Synchronization Tool to run at 10:00 PM for all users on the messaging server SERVER01
TraitTool -server SERVER01 -trait SmartSyncTriggerHour -set 22
Configuring the BlackBerry Calendar Synchronization Tool to run at 11:00 PM for all users on the messaging server SERVER02
TraitTool -server SERVER02 -trait SmartSyncTriggerHour -set 23
Configuring the BlackBerry Calendar Synchronization Tool to correct calendar synchronization errors for a specific user
TraitTool -user scott_wyatt@test.rim.com -trait SmartSyncSendUpdate -set true

Wrong time on Blackberry Calendar Entries
This is most likely caused by either your Blackberry, your Computer or BES server is being set to the wrong time zone.

How to check your computers time zone:

Double Click on the Clock on your start bar.
Click on the Time Zone tab.
Verify that your time zone is set correctly.

On the Blackberry:

Select Options.
Select Data and Time.
Verify that your time zone is set correctly.
The problem also may be related to DST you will need to configure those settings or you BES server , Exchange server and local PC/Laptop.
Steps required on Microsoft Exchange: The guide
Steps Required on BES server: The guide

Additional Blackberry DST tools
DST Repair Tool

Fix Blackberry Duplicate Calendar Entries issue
1. Go to the calendar.
2. Click on one of the duplicate entries.
3. Press the menu button in order to open appointment details
4. Scroll down and there’s an option called recurrence, just change it to no recurrence

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Users Not Receiving Messages to Handheld After Mailbox Move

BlackBerry server maps user mailboxes by using a process called worker treads. Blackberry version [4.0.4.5], is capable of mapping worker treads back to a user mailboxes when a mailbox gets moved to a different store by scanning the GAL for changes in the Server DN.BES users may not receive messages to their handheld device after a mailbox move .

After mailbox move the BES server should pick up the new mailbox location and start sending again within 15min.

The only thing you have to watch is moving the BES service account mailbox, Also be sure the BES service account has the appropriate permissions on the new Exchange server Information Store before you start moving user mailboxes, full send as/receive as. I would suggest moving the user mailboxes and then the service account

To move user mailboxes:

Move them as you normally would, use the Exchange mailbox move wizard.

RIM suggests you run the mailbox cleanup utility on the BES server after mailbox move

Restart BES Services:

* Mailbox move within the same server are not updated by BES and messages are not received by BB devices until BES services are restarted. This is because BES scans user’s mailboxes for changes in the Server DN. Since mailboxes are moved within the same server, BES is unaware of the mailbox move.

Using Cleanup Utility:

* Run C:\Program Files\Research In Motion\Blackberry Enterprise Server\Utility\handheldcleanup -u

Move BB Service Account:

* Log in to Blackberry Enterprise Server as the blackberry system account
* Stop all Blackberry Enterprise Server services
* Move the blackberry system mailbox to Exchange 2003
* On the blackberry Server: Go to Start-> Programs-> Blackberry Enterprise
* Server-> Edit the MAPI Profile for the Blackberry Server
* Type “new Exchange server name” in the Microsoft Exchange Server field
* Type “blackberry service account name” in the Mailbox field
* Run Handheld Cleanup utility on BES Server “C:\Program Files\Research In Motion\Blackberry Enterprise Server\Utility\handheldcleanup -m”
* Start Blackberry Enterprise Server service

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