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How to Wipe BlackBerry OS 5 Device

Gil Kreslavsky — Thu, 02 Sep 2010 08:07:00 +0000

Select Options

Select Security Options

Select General Settings

Press the Menu key and then select Wipe Handheld

A warning pop-up window will appear. Press Continue
( Don’t mark “Include third party applications”
It will delete all application you installed and return device to factory defaults)

Enter the word Blackberry in the pop-up window that just appeared

New BlackBerry Activation check List

Gil Kreslavsky — Wed, 01 Sep 2010 06:53:16 +0000

Wipe BB Device

Go to Options
Select Security Options.
Select General Settings
Click the Menu key
Select Wipe Handheld
Click Continue
Type “blackberry”. All the data on the BlackBerry device is erased.

Activate blackberry

Go to Options > Enterprise Activation, Options > Advanced Options > Enterprise Activation,
or Settings > Options > Advanced Options > Enterprise Activation
Type the appropriate email address and activation password.

Check That can send receive message

Verify that Wireless Address Book synchronization is enabled on your Blackberry handheld:

On the handheld Home screen, select the Address Book.
In the Address Book, click the trackwheel or trackball and select Options.
If on the Options screen Wireless Synchronization is set to NO, click the trackwheel (or trackball on some models) and select Change Option. Select YES.
Click the trackwheel/trackball and select Save.

Once you have completed the action, reactivate the Wireless Address Book on the device:

In the Address Book, click the trackwheel/trackball and select Options.
Click the trackwheel/trackball and select Change Option. Select YES for Wireless Synchronization.
Click the trackwheel/trackball and select Save.

Check that calendar is synchronized If Not

Go to "Calendar"
Go to "Options"
Verify "Wireless Synchronization" set to "Yes"

Note: When activating new /wiped device messages are been synced with the following criteria
older than 7 days and not more than 350 messages are forwarded to the device.
This a default setting of the BlackBerry Server and can be modified on BES Server.

If enterprise activation fails on any step, please refer to the following articles:

Blackberry HTTP Error 413: Request Entity Too Large

Gil Kreslavsky — Tue, 13 Apr 2010 10:25:09 +0000

To fix that you need to open BES manager on your blackberry server.

Select servername_MDS-CS_1
Select the Connections Tab and click Edit Properties
Under General navigate to Flow Control
Change Maximum KB/Connection settings to 1024
Restart the Blackberry MDS Connection Service

That should solve BB Error 413 errors

The meeting may have been updated or deleted since this message was sent

Gil Kreslavsky — Thu, 11 Mar 2010 09:09:40 +0000

You may see this error when you try to accept recurrence meeting ,which time was been updated.

To resolve this issue:

On the BES Server, click Start > Run and type regedit.
Navigate to the following registry HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Options\Calendar.
Right-click the Calendar folder and click New > DWORD Value.
Type DisableMeetingRegeneration and press ENTER.
Double-click the new key and type 1 in the Value data field of the Edit String screen.
Click OK and close the Registry Editor.

Go to your device and delete BIS CICAL service book

To delete CICAL on BB device go to Settings–>Advanced Options –> Service Books
Locate BIS CICAL and delete it.

Than go to your BlackBerry Enterprise server , right click on user and pres “Resend Service Book”

Restart your device and meeting accepts should start working.

Can’t accept meetings and appointments on BlackBerry device

Gil Kreslavsky — Mon, 08 Mar 2010 10:05:15 +0000

I had this issue on one of our users, and the solution was to Delete BIS CICAL Service Book on BB device and resend Service Book from BES server.

To delete CICAL on BB device go to Settings–>Advanced Options –> Service Books
Locate BIS Cical and delete it.

Than go to your BlackBerry Enterprise server , right click on user and pres “Resend Service Book”

Restart your device and meeting accepts should start working.

How to Setup Out Of Office – OOO mesage in BlackBerry

Gil Kreslavsky — Sun, 15 Mar 2009 10:39:31 +0000

To set Out of office vi Black Berry .

Go to Messages
Click the wheel and select Options
Navigate to Email Settings.
Scroll down to Use Out Of Office Reply and change it to Yes.
This will display a space under the line where you can compose your OOO message.

How To Free BlackBerry Memory

Gil Kreslavsky — Wed, 21 Jan 2009 16:02:04 +0000

They are certain ways to clean BB memory and I’ll describe few of them here.

Method 1 is to delete unused languages ( frees the most amount of space, up to 13 mb)

Scroll to and select the Settings icon.
Select the Options icon.
Select Advanced Options.
Select Applications.
Scroll to and highlight each of the unused languages under the Input Support and Language and Input Support subheadings.
Press the Menu key.
Select Delete.
When prompted to Restart select No until all unused languages are deleted.
Reset the BlackBerry Device.
NOTE:The same task can be performed via BB instalation wizzard.

Method 2 is to delete sample video 2.2mb

Scroll to and select the Settings icon.
Select the Options icon.
Select Advanced Options.
Select Applications.
Scroll to and highlight “Blackberry Sample Video”.
Press the Menu key.
Select Delete.
When prompted to Restart select Yes.
Reset the BlackBerry Device.

Method 3 is to reduce memory alocated to media

Scroll to Media icon and select it.
Navigate to Pictures .
Select the Device Memory.
Press on Menu key, select Options.
Change the Device Memory Limit to 12MB.
Press the Menu key, and select Save.
Reset the BlackBerry Device.

Method 4 is to reduce Calendar Appointments range to 60 days or less

Scroll to calendar item and select it.
Presson the Menu key, than select Options.
Scroll to Keep Appointments and select it.
Select the desired amount of time to keep appointments – 30 for example.
Press on the Menu key and select Save.
Reset the BlackBerry Device.

Method 5 is to reduce the amount of time messages are kept on the BB device.

Scroll to Messages icon and select it.
Press the Menu key, and select Options.
Navigate to General Options.
Scroll Keep Messages and select it.
Select the desired amount of time to keep appointments.
Press on the Menu key, and select Save.
Reset the BlackBerry Device.

Method 6 is to BB Browser Clear Cache and Cookies

Scroll to Browser or Media Net icon and select it.
Press the Menu key.
Select Options.
Select Cache Operations.
Select Clear History.
Reset the BlackBerry Device.

HTTP Error 503: Service Unavailable on Black Berry device

Gil Kreslavsky — Mon, 10 Nov 2008 08:29:37 +0000

You may receive “HTTP Error 503: Service Unavailable” error when you are using Black Berry browser.

If your BlackBerry Mobile Data System (BlackBerry MDS) service is not enabled on your BlackBerry Enterprise Server or for your BlackBerry device user account.

Resolution 1

Enable MDS Service on you BES Server by completing the following steps:

Go to Server Configuration tab.
Expand Service Control & Customization.
Click BlackBerry MDS Connection Service.

Enable the BlackBerry Mobile Data System for the BlackBerry device user account by complete the following steps:

Click the User Configuration tab.
Select the BlackBerry device user account.
Expand Service Access and clickEnable Connection and Collaboration Services.

Resolution 2

On your BB device ,go to Options
Click Advanced Options.
Click Browser and select Internet Browser on first tow options (Default browser configuration and Default MDS browser configuration).
Display the menu and select Close.

How to speed up your BES/BlackBerry Software configuration delivery

Gil Kreslavsky — Mon, 22 Sep 2008 11:20:38 +0000

Default “delay” for pushing software with “Software Configurations delivery” is set up to 4 hours.

You can change this value and speed up the process by editing AppProvisionsPollInterval registry value on BB server

Open registry editor by going start>run>regedit
Find HKEY_LCOAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\BlacikBerry IT Admin Server\
Add DWORD value “BlackBerry Polling Service”
Set decimal number of minutes 90 or 60
Restart BES server services

Note: Within a production environment, avoid seting this key lower than one hour (60minutes).

Blackberry Address Book Wireless Sync option disappeared.

Gil Kreslavsky — Thu, 28 Aug 2008 11:26:04 +0000

To fix this problem: You need to reset “Desktop Sync Service book”

Go to Settings > Options > Advanced Options > Service Book
Select the Desktop [Sync] Service book from the menu, and select “Delete”
From the menu, select “Undelete” to restore the “Desktop [Sync]” service book
Settings > Options > Advanced Options > Enterprise Activation
From the menu, select “Activate” to re-try the wireless synchronization process
After Enterprise Activation process finishes check your settings for synchronization of your address book.

Address Book > Menu > Options
You will see that “Wireless Synchronization” has a “yes” value again (as it had disappeared before)

www.kreslavsky.com » BlackBerry Device

How to Wipe BlackBerry OS 5 Device

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How To Free BlackBerry Memory

They are certain ways to clean BB memory and I’ll describe few of them here.

Method 1 is to delete unused languages ( frees the most amount of space, up to 13 mb)

Method 2 is to delete sample video 2.2mb

Method 3 is to reduce memory alocated to media

Method 4 is to reduce Calendar Appointments range to 60 days or less

Method 5 is to reduce the amount of time messages are kept on the BB device.

Method 6 is to BB Browser Clear Cache and Cookies

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You may receive “HTTP Error 503: Service Unavailable” error when you are using Black Berry browser.

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How to speed up your BES/BlackBerry Software configuration delivery

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