To fix this problem: You need to reset "Desktop Sync Service book" Go to Settings > Options > Advanced Options > Service Book Select the Desktop [Sync] Service book from the menu, and select "Delete" From the menu, select "Undelete" to restore the "Desktop [Sync]" service book Settings > Options > Advanced Options > Enterprise Activation From the menu, select "Activate" to re-try the wireless synchronization process After Enterprise Activation process finishes check your settings Read more

What is email reconciliation? Email reconciliation is used to configure email deletion handling option of email accounts that are set in BB device. For each mail account you can state whether you want the e-mail deleted on the handheld or the mailbox and handheld; You can set the device the following ways: Enable or disable wireless reconciliation and configure how conflicts are handled. In order to set reconciling options on Black Berry Device go to: Messages --> then select "Options"--> Read more

BlackBerry Enterprise Server administration account must have the following permissions (Send As, Receive As, and Administer Information store) at the server level: 1. Go to Microsoft Exchange System Manager. 2. Expand Administrative Groups. 3. Right-click on the Exchange Server(s) that will be hosting the BlackBerry users' mailboxes. 4. Click Properties. 5. Click the Security tab. 6. Click Add. 7. Select the BlackBerry Enterprise Server administration account. 8. In the Permissions window, Read more

Calendar entries on BB device different from Outlook's You will need to re sync BB calendar: To do that 1. On the Blackberry device, go to Calendar 2. Press on Options button 3. Change Wireless Synchronization to No and save the option 4. Than Open Blackberry Desktop Manager run Backup and Restore. 5. Press on the advanced button, In the right hand window, find Calendar, select it and click on Clear. 6. Repeat steps 1-3 on step 3 instead disabling wireless synchronization set it to Yes How to force Read more

Use Separate Icon for SMS messages, and for regular email messages. Since OS 4.2.1.xx on Curve and Pearl Blackberry Devices ,there is possibility to separate email messages and SMS/MMS messages indicators . Go under Messages, hit on menu button, go to General Options, scroll down to SMS and Email boxes and you now have three choices! Theme Controlled - Some themes automatically have a separate SMS icon . That option just leaves it up to the theme default. Combined - Will deliver SMS messages Read more

Users Not Receiving Messages to Handheld After Mailbox Move BlackBerry server maps user mailboxes by using a process called worker treads. Blackberry version [4.0.4.5], is capable of mapping worker treads back to a user mailboxes when a mailbox gets moved to a different store by scanning the GAL for changes in the Server DN.BES users may not receive messages to their handheld device after a mailbox move . After mailbox move the BES server should pick up the new mailbox location and start sending Read more

Solution: Generate a new Encryption Key. On your BlackBerry handheld, click Options > Security Scroll down to the Services section. Select the listing that is like "Desktop [some number] (3DES) Click the trackwheel and select Regenerate Encryption Key. Note:  If you don't find this option under Options > Security, you may need to look under Options > Security > General Settings on your device. Read more