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The meeting may have been updated or deleted since this message was sent

Gil Kreslavsky — Thu, 11 Mar 2010 09:09:40 +0000

You may see this error when you try to accept recurrence meeting ,which time was been updated.

To resolve this issue:

On the BES Server, click Start > Run and type regedit.
Navigate to the following registry HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Options\Calendar.
Right-click the Calendar folder and click New > DWORD Value.
Type DisableMeetingRegeneration and press ENTER.
Double-click the new key and type 1 in the Value data field of the Edit String screen.
Click OK and close the Registry Editor.

Go to your device and delete BIS CICAL service book

To delete CICAL on BB device go to Settings–>Advanced Options –> Service Books
Locate BIS CICAL and delete it.

Than go to your BlackBerry Enterprise server , right click on user and pres “Resend Service Book”

Restart your device and meeting accepts should start working.

Can’t accept meetings and appointments on BlackBerry device

Gil Kreslavsky — Mon, 08 Mar 2010 10:05:15 +0000

I had this issue on one of our users, and the solution was to Delete BIS CICAL Service Book on BB device and resend Service Book from BES server.

To delete CICAL on BB device go to Settings–>Advanced Options –> Service Books
Locate BIS Cical and delete it.

Than go to your BlackBerry Enterprise server , right click on user and pres “Resend Service Book”

Restart your device and meeting accepts should start working.

How to export CSV list of BlackBerry Users from BES server

Gil Kreslavsky — Wed, 19 Aug 2009 06:58:57 +0000

In order to export Black Berry users you will need 3d party software.
I use Query Expres

So download Query Expres

Run it.
Select BES server Name and Authentication method

On the left pane under database select BESMgmt
On the right past the following query
——
select
DisplayName,
PIN,
PhoneNumber,
IMEI,
ModelName
FROM vUserConfigStats
—-

And press Run button.

That will query BES server SQL for list of users . IMEI, BB Model and Phone Number

Press on file>save query results to save exported user list to CSV.

Now you can easily view the list in excel

How to Setup Out Of Office – OOO mesage in BlackBerry

Gil Kreslavsky — Sun, 15 Mar 2009 10:39:31 +0000

To set Out of office vi Black Berry .

Go to Messages
Click the wheel and select Options
Navigate to Email Settings.
Scroll down to Use Out Of Office Reply and change it to Yes.
This will display a space under the line where you can compose your OOO message.

How To Free BlackBerry Memory

Gil Kreslavsky — Wed, 21 Jan 2009 16:02:04 +0000

They are certain ways to clean BB memory and I’ll describe few of them here.

Method 1 is to delete unused languages ( frees the most amount of space, up to 13 mb)

Scroll to and select the Settings icon.
Select the Options icon.
Select Advanced Options.
Select Applications.
Scroll to and highlight each of the unused languages under the Input Support and Language and Input Support subheadings.
Press the Menu key.
Select Delete.
When prompted to Restart select No until all unused languages are deleted.
Reset the BlackBerry Device.
NOTE:The same task can be performed via BB instalation wizzard.

Method 2 is to delete sample video 2.2mb

Scroll to and select the Settings icon.
Select the Options icon.
Select Advanced Options.
Select Applications.
Scroll to and highlight “Blackberry Sample Video”.
Press the Menu key.
Select Delete.
When prompted to Restart select Yes.
Reset the BlackBerry Device.

Method 3 is to reduce memory alocated to media

Scroll to Media icon and select it.
Navigate to Pictures .
Select the Device Memory.
Press on Menu key, select Options.
Change the Device Memory Limit to 12MB.
Press the Menu key, and select Save.
Reset the BlackBerry Device.

Method 4 is to reduce Calendar Appointments range to 60 days or less

Scroll to calendar item and select it.
Presson the Menu key, than select Options.
Scroll to Keep Appointments and select it.
Select the desired amount of time to keep appointments – 30 for example.
Press on the Menu key and select Save.
Reset the BlackBerry Device.

Method 5 is to reduce the amount of time messages are kept on the BB device.

Scroll to Messages icon and select it.
Press the Menu key, and select Options.
Navigate to General Options.
Scroll Keep Messages and select it.
Select the desired amount of time to keep appointments.
Press on the Menu key, and select Save.
Reset the BlackBerry Device.

Method 6 is to BB Browser Clear Cache and Cookies

Scroll to Browser or Media Net icon and select it.
Press the Menu key.
Select Options.
Select Cache Operations.
Select Clear History.
Reset the BlackBerry Device.

HTTP Error 503: Service Unavailable on Black Berry device

Gil Kreslavsky — Mon, 10 Nov 2008 08:29:37 +0000

You may receive “HTTP Error 503: Service Unavailable” error when you are using Black Berry browser.

If your BlackBerry Mobile Data System (BlackBerry MDS) service is not enabled on your BlackBerry Enterprise Server or for your BlackBerry device user account.

Resolution 1

Enable MDS Service on you BES Server by completing the following steps:

Go to Server Configuration tab.
Expand Service Control & Customization.
Click BlackBerry MDS Connection Service.

Enable the BlackBerry Mobile Data System for the BlackBerry device user account by complete the following steps:

Click the User Configuration tab.
Select the BlackBerry device user account.
Expand Service Access and clickEnable Connection and Collaboration Services.

Resolution 2

On your BB device ,go to Options
Click Advanced Options.
Click Browser and select Internet Browser on first tow options (Default browser configuration and Default MDS browser configuration).
Display the menu and select Close.

How to speed up your BES/BlackBerry Software configuration delivery

Gil Kreslavsky — Mon, 22 Sep 2008 11:20:38 +0000

Default “delay” for pushing software with “Software Configurations delivery” is set up to 4 hours.

You can change this value and speed up the process by editing AppProvisionsPollInterval registry value on BB server

Open registry editor by going start>run>regedit
Find HKEY_LCOAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\BlacikBerry IT Admin Server\
Add DWORD value “BlackBerry Polling Service”
Set decimal number of minutes 90 or 60
Restart BES server services

Note: Within a production environment, avoid seting this key lower than one hour (60minutes).

Blackberry Address Book Wireless Sync option disappeared.

Gil Kreslavsky — Thu, 28 Aug 2008 11:26:04 +0000

To fix this problem: You need to reset “Desktop Sync Service book”

Go to Settings > Options > Advanced Options > Service Book
Select the Desktop [Sync] Service book from the menu, and select “Delete”
From the menu, select “Undelete” to restore the “Desktop [Sync]” service book
Settings > Options > Advanced Options > Enterprise Activation
From the menu, select “Activate” to re-try the wireless synchronization process
After Enterprise Activation process finishes check your settings for synchronization of your address book.

Address Book > Menu > Options
You will see that “Wireless Synchronization” has a “yes” value again (as it had disappeared before)

How blackberry email reconciliation-(Deleting Emails) works.

Gil Kreslavsky — Thu, 28 Aug 2008 10:24:27 +0000

What is email reconciliation?

Email reconciliation is used to configure email deletion handling option of email accounts that are set in BB device.
For each mail account you can state whether you want the e-mail deleted on the handheld or the mailbox and handheld;
You can set the device the following ways:
Enable or disable wireless reconciliation and configure how conflicts are handled.

In order to set reconciling options on Black Berry Device go to:

Messages –> then select “Options”–> “Email Reconciliation”

Reconciliation options are:

Delete on: “Mailbox & handheld” – Means: When you delete message on Device or outlook message will be deleted.
Delete on: “Handled” – Means: When you delete message on Device, message won’t be deleted from mailbox.
Recommended settings setup:

1. From your home screen, go into your Messages folder.
2. Once in your messages, folder, bring up your menu
3. Scroll down to and choose “Options”.
4. Scroll down to and select “Email Reconciliation”.
5. In the “Email Reconciliation” menu, make sure “Delete On” is set to “Mailbox & Handheld”.
6. Confirm that Wireless Reconcile is set to “On”
7. Confirm that “On Conflicts” your “Mailbox Wins”
8. Save your changes.
9. Exit back out to your messages folder, and once again bring up the menu.
10. Scroll down to “Reconcile Now” to force reconciliation between your handheld and In-Box.
11. Your messages should now synchronize between your BlackBerry and In-Box.
Some general guidelines for Reconciliation

Most people thing that message deleted on outlook should disappear from BB device immediately and start panic. So don’t , be more patient . it takes approximately 20 minutes till messages are deleted from Handheld

1. If you delete an email from Outlook you need to leave it in the recycle bin otherwise the BES will lose track of the email and it won’t be deleted from the device. Don’t use (Shift+Delete)
2.If you Outlook account is set up to transfer new emails to PST . They will never get to your BB device.
3. Remember! The deletes from Exchange to BlackBerry is not immediate. BES reconcile uses the 20/100 rule. That’s every 20 minutes or 100 changes whichever comes first. Alternatively, you can use the Reconsile Now function. Outlook in cached mode only does send and receive every 5 minutes (this also updates read, deleted & moved items), then the device will only do reconciliations every 15 minutes. To speed this process up just hit “Send & Receive” and then “Reconcile Now” on the device.

Testing:
Outlook to BB takes up to 20 min. I find it useful to do this test:
Delete – BB
Delete – Outlook

Wait for them to deliver to both mailbox and BB.
Now delete – BB on Blackberry and watch outlook, it should take a min or two. And move to deleted in Outlook
If that works… It’s working as it should and you’re dealing with a user workflow issue. I find it helpful to turn off Empty delete folder on exit.

Blackberry Calendar Sync Works One Direction only

Gil Kreslavsky — Tue, 12 Aug 2008 11:04:00 +0000

BlackBerry Enterprise Server administration account must have the following permissions (Send As, Receive As, and Administer Information store) at the server level:

1. Go to Microsoft Exchange System Manager.

2. Expand Administrative Groups.

3. Right-click on the Exchange Server(s) that will be hosting the BlackBerry users’ mailboxes.

4. Click Properties.

5. Click the Security tab.

6. Click Add.

7. Select the BlackBerry Enterprise Server administration account.

8. In the Permissions window, mark with “v” Send As, Receive As, and Administer Information store permissions are granted.

Grant Send As, Receive As, and Administer Information store permissions at the mailbox tore level:

1. Select the mailbox store(s) for the Exchange Server(s) that will be hosting BlackBerry users’ mailboxes.

2. Click Properties.

3. Click the Security tab.

4. Select the Allow inheritable permissions from parent to propagate to the object option.

5. In the Permissions window, verify that Send As, Receive As, and Administer Information store permissions are granted.

Grant Send As, Receive As, and Administer Information store permissions at the public folder store level:

1. Open the Microsoft Exchange System Manager that is installed on the server(s) where the BlackBerry users’ public folder store resides.

2. Expand Administrative Groups.

3. Expand Servers and storage groups.

4. Right-click on the public folder store that will be hosting the BlackBerry users’ folders.

5. Click Properties.

6. Click the Security tab.

7. Click Add.

8. Select the BlackBerry Enterprise Server administration account.

9. In the Permissions window, verify that Send As, Receive As, and Administer Information store permissions are granted.

www.kreslavsky.com » Black Berry

The meeting may have been updated or deleted since this message was sent

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How To Free BlackBerry Memory

They are certain ways to clean BB memory and I’ll describe few of them here.

Method 1 is to delete unused languages ( frees the most amount of space, up to 13 mb)

Method 2 is to delete sample video 2.2mb

Method 3 is to reduce memory alocated to media

Method 4 is to reduce Calendar Appointments range to 60 days or less

Method 5 is to reduce the amount of time messages are kept on the BB device.

Method 6 is to BB Browser Clear Cache and Cookies

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