Manage mobile phone option gets you the ability to "Remove mobile phone partnership" and "perform a remote wipe to clear mobile phone data.” If this option is missing run ADSI edit, locate problematic user in user properties find msExchMobileMailboxFlags and set to 1 Read more

  When you try to upgrade to new version of VMware tools , Installation wizard asks you to uninstall older version . If you can’t do it , or uninstall feature failed to complete, you will need to uninstall them manually. You may receive the following errors A previous version of VMware Tools is already installed To remove old VMware tools follow the steps bellow: Open registry editor Navigate to the following key HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionuninstall Read more

  Default behavior of BES server is to avoid deleting emails with shift+delete.The BES needs to 'see' the deleted emails in the deleted items folder  otherwise it won't remove them from the BB device. In order to make shift+delete work you need to change to True feature called “Hard deletes reconciliation” You can find the option under: BlackBerry Solution topology > BlackBerry Domain > Component View > Email > Under Messaging press on Edit Instance and change Hard Read more

  RIM released they OS v6 for 9700 devices. Package Version: 6.0.0.1478 Consisting of: Applications: 6.0.0.380 Software Platform: 6.6.0.86 File name: 9700jAsia_PBr6.0.0_rel1478_PL6.6.0.86_A6.0.0.380_Vodafone_Essar_Limited.exe File size: 150.12MB To download the file click Blackberry 9700 OS 6 v6.0.0.1478 After installation is finished Go to c:program filescommon filesresearch in motionapploader and delete the file named "vendor.xml." Plug in BB device and double click on "Loader.exe." Read more

  While trying to connect to BES Monitoring via web browser you may receive the following error message  The application has encountered a system error. Please report this error to the System Administrator or "Page cannot be found" This is a known issue and can be solved by following the steps bellow. Stop BlackBerry Monitoring related services Change server date to September 1st 2010 Navigate to C:Program FilesResearch In MotionBlackBerry Enterprise ServerMonitoring Read more

In Exchange 2010 ,while you try to schedule a recursive meeting you may receive the following error “Your meeting request was declined” It didn't specify an end date. The end date must be before xx/xx/xx After implementation of Exchange 2010 ,room mailboxes got automatic setting setting that rejects recursive meetings beyond defined booking window. To resolve the issue you can: Increase booking window period Remove checkbox from “Reject repeating meetings that have an end date Read more

While migrating from older version of blackberry server you will want to take your configured policies from there. Export Policy In order to export policies from BES 4.1 download and install BES Resource kit . Download the resource kit for 5.0 version and install it on your new server (You can export policies remotely) After you install Resource Kit run command prompt as administrator Navigate to C:Program Files (x86)Research In MotionBlackBerry Enterprise Server Resource KitBlackBerry AMT Read more

Message header can provide us with valuable information that will allow better troubleshooting of mail flow problems To view message header in Outlook 2010 Open message you want to inspect Click on the small square expansion button of the message navigation screen. You will receive message properties with internet mail headers Read more

Usually this error message appears in BES server Application Log and has been followed by messages like. [SERVICE_RELAY_SESSION:xxxxxxxx] Relay Ping Response not received [SRP] DispatcherSRP Connection dropped, Error=0 [SRP] Ping Response not received [SERVICE_RELAY_SESSION:S30268090:017339d0] Too many relay ping failures - dropping connection. Failures: 10 Such errors may prevent normal BES server functionality . There are various symptoms You  may experience issues with activation, Read more

  Default Exchange 2007 limit for TO/BCC/CC is 5000 In order to check you r configuration run on Exchange Management Shell Get-TransportConfig | fl You will receive the following output ClearCategories                : True ConvertDisclaimerWrapperToEml  : False DSNConversionMode              : UseExchangeDSNs GenerateCopyOfDSNFor           Read more