While migrating from older version of blackberry server you will want to take your configured policies from there. Export Policy In order to export policies from BES 4.1 download and install BES Resource kit . Download the resource kit for 5.0 version and install it on your new server (You can export policies remotely) After you install Resource Kit run command prompt as administrator Navigate to C:Program Files (x86)Research In MotionBlackBerry Enterprise Server Resource KitBlackBerry AMT Read more

  To fix that you need to open BES manager on your blackberry server. Select servername_MDS-CS_1 Select the Connections Tab and click Edit Properties Under General navigate to Flow Control Change Maximum KB/Connection settings to 1024 Restart the Blackberry MDS Connection Service That should solve BB Error 413 errors Read more

  You may see this error when you try to accept recurrence meeting ,which time was been updated. To resolve this issue: On the BES Server, click Start > Run and type regedit. Navigate to the following registry HKEY_CURRENT_USERSoftwareMicrosoftOffice11.0OutlookOptionsCalendar. Right-click the Calendar folder and click New > DWORD Value. Type DisableMeetingRegeneration and press ENTER. Double-click the new key and type 1 in the Value data field of the Edit String screen. Read more

  I had this issue on one of our users, and the solution was to Delete BIS CICAL Service Book on BB device and resend Service Book from BES server. To delete CICAL on BB device go to Settings-->Advanced Options --> Service Books Locate BIS Cical and delete it. Than go to your BlackBerry Enterprise server , right click on user and pres “Resend Service Book” Restart your device and meeting accepts should start working. Read more

In order to export Black Berry users you will need 3d party software. I use Query Expres So download Query Expres Run it. Select BES server Name and Authentication method   On the left pane under database select BESMgmt On the right past the following query ------ select DisplayName, PIN, PhoneNumber, IMEI, ModelName FROM vUserConfigStats ---- And press Run button. That will query BES server SQL for list of users . IMEI, BB Model and Phone Number Read more

What is email reconciliation? Email reconciliation is used to configure email deletion handling option of email accounts that are set in BB device. For each mail account you can state whether you want the e-mail deleted on the handheld or the mailbox and handheld; You can set the device the following ways: Enable or disable wireless reconciliation and configure how conflicts are handled. In order to set reconciling options on Black Berry Device go to: Messages --> then select "Options"--> Read more

Calendar entries on BB device different from Outlook's You will need to re sync BB calendar: To do that 1. On the Blackberry device, go to Calendar 2. Press on Options button 3. Change Wireless Synchronization to No and save the option 4. Than Open Blackberry Desktop Manager run Backup and Restore. 5. Press on the advanced button, In the right hand window, find Calendar, select it and click on Clear. 6. Repeat steps 1-3 on step 3 instead disabling wireless synchronization set it to Yes How to force Read more