In BES 4.1 there was an option to remotely wipe BlackBerry devices. In BES 5 it exists to , but you need to dig little bit to find it. It is located under: BlackBerry solution management > User > Search for required user> Click the users PIN number> at the bottom of the page press on  “Delete all device data and disable device” Read more

  Default behavior of BES server is to avoid deleting emails with shift+delete.The BES needs to 'see' the deleted emails in the deleted items folder  otherwise it won't remove them from the BB device. In order to make shift+delete work you need to change to True feature called “Hard deletes reconciliation” You can find the option under: BlackBerry Solution topology > BlackBerry Domain > Component View > Email > Under Messaging press on Edit Instance and change Hard Read more

  RIM released they OS v6 for 9700 devices. Package Version: 6.0.0.1478 Consisting of: Applications: 6.0.0.380 Software Platform: 6.6.0.86 File name: 9700jAsia_PBr6.0.0_rel1478_PL6.6.0.86_A6.0.0.380_Vodafone_Essar_Limited.exe File size: 150.12MB To download the file click Blackberry 9700 OS 6 v6.0.0.1478 After installation is finished Go to c:program filescommon filesresearch in motionapploader and delete the file named "vendor.xml." Plug in BB device and double click on "Loader.exe." Read more

  While trying to connect to BES Monitoring via web browser you may receive the following error message  The application has encountered a system error. Please report this error to the System Administrator or "Page cannot be found" This is a known issue and can be solved by following the steps bellow. Stop BlackBerry Monitoring related services Change server date to September 1st 2010 Navigate to C:Program FilesResearch In MotionBlackBerry Enterprise ServerMonitoring Read more

While migrating from older version of blackberry server you will want to take your configured policies from there. Export Policy In order to export policies from BES 4.1 download and install BES Resource kit . Download the resource kit for 5.0 version and install it on your new server (You can export policies remotely) After you install Resource Kit run command prompt as administrator Navigate to C:Program Files (x86)Research In MotionBlackBerry Enterprise Server Resource KitBlackBerry AMT Read more

Usually this error message appears in BES server Application Log and has been followed by messages like. [SERVICE_RELAY_SESSION:xxxxxxxx] Relay Ping Response not received [SRP] DispatcherSRP Connection dropped, Error=0 [SRP] Ping Response not received [SERVICE_RELAY_SESSION:S30268090:017339d0] Too many relay ping failures - dropping connection. Failures: 10 Such errors may prevent normal BES server functionality . There are various symptoms You  may experience issues with activation, Read more

  To fix that you need to open BES manager on your blackberry server. Select servername_MDS-CS_1 Select the Connections Tab and click Edit Properties Under General navigate to Flow Control Change Maximum KB/Connection settings to 1024 Restart the Blackberry MDS Connection Service That should solve BB Error 413 errors Read more

  You may see this error when you try to accept recurrence meeting ,which time was been updated. To resolve this issue: On the BES Server, click Start > Run and type regedit. Navigate to the following registry HKEY_CURRENT_USERSoftwareMicrosoftOffice11.0OutlookOptionsCalendar. Right-click the Calendar folder and click New > DWORD Value. Type DisableMeetingRegeneration and press ENTER. Double-click the new key and type 1 in the Value data field of the Edit String screen. Read more

  I had this issue on one of our users, and the solution was to Delete BIS CICAL Service Book on BB device and resend Service Book from BES server. To delete CICAL on BB device go to Settings-->Advanced Options --> Service Books Locate BIS Cical and delete it. Than go to your BlackBerry Enterprise server , right click on user and pres “Resend Service Book” Restart your device and meeting accepts should start working. Read more

In order to export Black Berry users you will need 3d party software. I use Query Expres So download Query Expres Run it. Select BES server Name and Authentication method   On the left pane under database select BESMgmt On the right past the following query ------ select DisplayName, PIN, PhoneNumber, IMEI, ModelName FROM vUserConfigStats ---- And press Run button. That will query BES server SQL for list of users . IMEI, BB Model and Phone Number Read more