I had this issue on one of our users, and the solution was to Delete BIS CICAL Service Book on BB device and resend Service Book from BES server.
To delete CICAL on BB device go to Settings–>Advanced Options –> Service Books
Locate BIS Cical and delete it.
Than go to your BlackBerry Enterprise server , right click on user and pres “Resend Service Book”
Restart your device and meeting accepts should start working.
To set Out of office vi Black Berry .
If your BlackBerry Mobile Data System (BlackBerry MDS) service is not enabled on your BlackBerry Enterprise Server or for your BlackBerry device user account.
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Enable MDS Service on you BES Server by completing the following steps:
Enable the BlackBerry Mobile Data System for the BlackBerry device user account by complete the following steps:
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To fix this problem: You need to reset “Desktop Sync Service book”
Go to Settings > Options > Advanced Options > Service Book
Select the Desktop [Sync] Service book from the menu, and select “Delete”
From the menu, select “Undelete” to restore the “Desktop [Sync]” service book
Settings > Options > Advanced Options > Enterprise Activation
From the menu, select “Activate” to re-try the wireless synchronization process
After Enterprise Activation process finishes check your settings for synchronization of your address book.
Address Book > Menu > Options
You will see that “Wireless Synchronization” has a “yes” value again (as it had disappeared before)
What is email reconciliation?
Email reconciliation is used to configure email deletion handling option of email accounts that are set in BB device.
For each mail account you can state whether you want the e-mail deleted on the handheld or the mailbox and handheld;
You can set the device the following ways:
Enable or disable wireless reconciliation and configure how conflicts are handled.
In order to set reconciling options on Black Berry Device go to:
Messages –> then select “Options”–> “Email Reconciliation”
Reconciliation options are:
Delete on: “Mailbox & handheld” – Means: When you delete message on Device or outlook message will be deleted.
Delete on: “Handled” – Means: When you delete message on Device, message won’t be deleted from mailbox.
Recommended settings setup:
1. From your home screen, go into your Messages folder.
2. Once in your messages, folder, bring up your menu
3. Scroll down to and choose “Options”.
4. Scroll down to and select “Email Reconciliation”.
5. In the “Email Reconciliation” menu, make sure “Delete On” is set to “Mailbox & Handheld”.
6. Confirm that Wireless Reconcile is set to “On”
7. Confirm that “On Conflicts” your “Mailbox Wins”
8. Save your changes.
9. Exit back out to your messages folder, and once again bring up the menu.
10. Scroll down to “Reconcile Now” to force reconciliation between your handheld and In-Box.
11. Your messages should now synchronize between your BlackBerry and In-Box.
Some general guidelines for Reconciliation
Most people thing that message deleted on outlook should disappear from BB device immediately and start panic. So don’t , be more patient . it takes approximately 20 minutes till messages are deleted from Handheld
1. If you delete an email from Outlook you need to leave it in the recycle bin otherwise the BES will lose track of the email and it won’t be deleted from the device. Don’t use (Shift+Delete)
2.If you Outlook account is set up to transfer new emails to PST . They will never get to your BB device.
3. Remember! The deletes from Exchange to BlackBerry is not immediate. BES reconcile uses the 20/100 rule. That’s every 20 minutes or 100 changes whichever comes first. Alternatively, you can use the Reconsile Now function. Outlook in cached mode only does send and receive every 5 minutes (this also updates read, deleted & moved items), then the device will only do reconciliations every 15 minutes. To speed this process up just hit “Send & Receive” and then “Reconcile Now” on the device.
Testing:
Outlook to BB takes up to 20 min. I find it useful to do this test:
Delete – BB
Delete – Outlook
Wait for them to deliver to both mailbox and BB.
Now delete – BB on Blackberry and watch outlook, it should take a min or two. And move to deleted in Outlook
If that works… It’s working as it should and you’re dealing with a user workflow issue. I find it helpful to turn off Empty delete folder on exit.
Calendar entries on BB device different from Outlook’s
You will need to re sync BB calendar: To do that
1. On the Blackberry device, go to Calendar
2. Press on Options button
3. Change Wireless Synchronization to No and save the option
4. Than Open Blackberry Desktop Manager run Backup and Restore.
5. Press on the advanced button, In the right hand window, find Calendar, select it and click on Clear.
6. Repeat steps 1-3 on step 3 instead disabling wireless synchronization set it to Yes
How to force calendar synchronization on BlackBerry/BES
One of the major features in BES sp6/ BlackBerry Enterprise Server for Microsoft Exchange – 4.1.6 is Calendar Synchronization Tool.
The blackberry calendar synchronization tool can be found on setup installation Media/Download under tools folder, the file name is TraitTool.exe
Before running TraitTool.exe please read the following documentation
Examples on how to run TraitTool.exe
Turning on the BlackBerry Calendar Synchronization Tool for all users
TraitTool -global -trait SmartSyncEnable -set true
Configuring the BlackBerry Calendar Synchronization Tool to run on weekdays for all users
TraitTool -global -trait SmartSyncSchedule -set Weekdays
Configuring the BlackBerry Calendar Synchronization Tool to check calendar entries 3 days in advance for all users
TraitTool -global -trait SmartSyncDays -set 3
Configuring the BlackBerry Calendar Synchronization Tool to run at 10:00 PM for all users on the messaging server SERVER01
TraitTool -server SERVER01 -trait SmartSyncTriggerHour -set 22
Configuring the BlackBerry Calendar Synchronization Tool to run at 11:00 PM for all users on the messaging server SERVER02
TraitTool -server SERVER02 -trait SmartSyncTriggerHour -set 23
Configuring the BlackBerry Calendar Synchronization Tool to correct calendar synchronization errors for a specific user
TraitTool -user scott_wyatt@test.rim.com -trait SmartSyncSendUpdate -set true
Wrong time on Blackberry Calendar Entries
This is most likely caused by either your Blackberry, your Computer or BES server is being set to the wrong time zone.
How to check your computers time zone:
Double Click on the Clock on your start bar.
Click on the Time Zone tab.
Verify that your time zone is set correctly.
On the Blackberry:
Select Options.
Select Data and Time.
Verify that your time zone is set correctly.
The problem also may be related to DST you will need to configure those settings or you BES server , Exchange server and local PC/Laptop.
Steps required on Microsoft Exchange: The guide
Steps Required on BES server: The guide
Additional Blackberry DST tools
DST Repair Tool
Fix Blackberry Duplicate Calendar Entries issue
1. Go to the calendar.
2. Click on one of the duplicate entries.
3. Press the menu button in order to open appointment details
4. Scroll down and there’s an option called recurrence, just change it to no recurrence
Use Separate Icon for SMS messages, and for regular email messages.
Since OS 4.2.1.xx on Curve and Pearl Blackberry Devices ,there is possibility to separate email messages and SMS/MMS messages indicators .
Go under Messages, hit on menu button, go to General Options, scroll down to SMS and Email boxes and you now have three choices!
Users Not Receiving Messages to Handheld After Mailbox Move
BlackBerry server maps user mailboxes by using a process called worker treads. Blackberry version [4.0.4.5], is capable of mapping worker treads back to a user mailboxes when a mailbox gets moved to a different store by scanning the GAL for changes in the Server DN.BES users may not receive messages to their handheld device after a mailbox move .
After mailbox move the BES server should pick up the new mailbox location and start sending again within 15min.
The only thing you have to watch is moving the BES service account mailbox, Also be sure the BES service account has the appropriate permissions on the new Exchange server Information Store before you start moving user mailboxes, full send as/receive as. I would suggest moving the user mailboxes and then the service account
To move user mailboxes:
Move them as you normally would, use the Exchange mailbox move wizard.
RIM suggests you run the mailbox cleanup utility on the BES server after mailbox move
Restart BES Services:
* Mailbox move within the same server are not updated by BES and messages are not received by BB devices until BES services are restarted. This is because BES scans user’s mailboxes for changes in the Server DN. Since mailboxes are moved within the same server, BES is unaware of the mailbox move.
Using Cleanup Utility:
* Run C:\Program Files\Research In Motion\Blackberry Enterprise Server\Utility\handheldcleanup -u
Move BB Service Account:
* Log in to Blackberry Enterprise Server as the blackberry system account
* Stop all Blackberry Enterprise Server services
* Move the blackberry system mailbox to Exchange 2003
* On the blackberry Server: Go to Start-> Programs-> Blackberry Enterprise
* Server-> Edit the MAPI Profile for the Blackberry Server
* Type “new Exchange server name” in the Microsoft Exchange Server field
* Type “blackberry service account name” in the Mailbox field
* Run Handheld Cleanup utility on BES Server “C:\Program Files\Research In Motion\Blackberry Enterprise Server\Utility\handheldcleanup -m”
* Start Blackberry Enterprise Server service
I had this problem, and I didn’t want to wipe my device and run activation again ..
So why it happens?
The message list corrupts from some reason and as result BB OS cannot reference the message ID and delete the message.
Solution:
Conect your device with USB cable , run BB desctop Manager and select backup and restore.
Press on Backup , save the file on your local computer.
Then Pres Advanced on backup menu , select messages on Handheld DB and press Clear
Now the corupted messages list is cleared .
All you need to do is to restore it back.